Generals FAQs:

1. How can I place an order on this website?

You can easily place an order by browsing our products, selecting the items you like and adding them to your cart. Then, proceed to checkout and follow the prompts to complete your order.

2. What payment methods do you accept?

We accept various payment methods, including credit/debit cards (Visa, MasterCard, etc.), PayPal)

3. Is my payment information secure on this website?

Yes, we take security seriously. We use industry-standard encryption and security measures to protect your payment information.

4. Do you offer international shipping?

Yes, we do offer international shipping. Please review our shipping policy for information on rates and delivery times for international orders.

5. Can I return or exchange items if they don't fit or if I change my mind?

Yes, you can return or exchange items. Please visit our return policy for details on eligibility, procedures, and time frames.

6. What is your privacy policy regarding customer information?

We value your privacy. Our privacy policy outlines how we collect, use, and protect your personal information. You can find it on our website.

7. How can I contact your customer support team for assistance?

If you have questions or need assistance, you can reach our customer support team via

8. Do you have a sizing guide to help me choose the right size?

Yes, we provide a sizing guide per designer on our website to help you select the correct size for our clothing items.

9. Can I cancel or modify an order after it has been placed?

Orders can usually be canceled within a short time after placement and before the order is shipped, to do so you need to contact our customer support team as soon as possible for assistance, via

Orders cannot be modified after placement unless otherwise you request an order cancelation.

10. Are there any discounts or promotions available on your website?

We occasionally offer discounts and promotions. Check our website or subscribe to our newsletter to stay updated on the latest offers.

11. What should I do if I forget my password?

If you forget your password, simply click on the "Forgot Password" link on the login page. We'll send you a password reset link to your registered email address.

12. Can I change my account password?

Yes, you can change your password. After logging in, go to your account settings and select the option to update your password.

13. How do I update my account information, such as my shipping address or email address?

To update your account information, log in and go to your account settings. There, you can edit your shipping address, email, and other details.

14. Where can I find your updated policies?

Any updates or changes to our policies will be prominently posted on our website.

15. How do I consent to your Policies?

By using our website, registering an account, or making a purchase, you hereby consent to our company policies and agree to their terms.

Shipping Policy FAQs:

1. What are the shipping options available for domestic orders within the United States?

We offer two shipping options: Standard Shipping (3-5 business days, $12) and Express Shipping (1-2 business days, $25).

2. Do you ship to US territories, Hawaii, Alaska, PO Boxes, or APO/FPO addresses?

Standard and Express shipping options are not valid for these locations. Orders to these addresses may take 3-10 business days for delivery.

3. How can I initiate a claim for a package with UPS if there are tracking exceptions?

If tracking indicates exceptions, please follow the instructions on the tracking information. In some cases, packages may be available for pick-up at UPS access points or may require additional information.

4. What are the international shipping rates for different countries?

International shipping rates vary by country. You can find the rates for specific countries in our shipping policy.

5. Who is responsible for taxes, customs duties, and import fees on international orders?

Customers are responsible for any taxes, customs duties, or import fees levied by their country's customs authorities. These charges are not included in the purchase price and will be billed separately.

6. How can I pay for duties and taxes on international orders?

DHL may notify you about duties and taxes and allow you to pay securely online. Ensure your shipping information, such as name, email address, and telephone number, is properly filled to facilitate this process.

7. What should I do if I receive a damaged or defective item?

If you receive a damaged or defective item, please notify us by email ( within 10 days of receiving it. We will provide instructions on how to proceed with the return or exchange of the damaged or defective item.

8. Can I track the delivery of my order?

Yes, after your order is processed  and once it is ready for delivery, we'll provide you with a tracking number and a link to track your package. You can also log in to your account to check the status.

9. How long does it take to process an order?

We typically process orders within 1-2 business days, unless otherwise stated on the product page. After shipping, adjustments to orders are not possible.

10. What if there's a delay in processing times of delivery?

In case of any delays in processing times or delivery services, we will notify you by email.

Return Policy FAQs:

1. What is the eligibility period for returns?

Most products are eligible for return within 10 days of the delivery date. Items returned outside this period will not be accepted.

2. Can all items be returned or exchanged?

Sale items are not eligible for return or exchange. Non-sale items must be in their original condition, unworn, unused, with all original tags attached, and in the brand's packaging.

3. How do I initiate a return?

To initiate a return, contact our customer support team at with your order number and the items you want to return.

4. Do I need a return authorization (RA) number for returns?

If an RA number is issued, ensure it is clearly marked on the outside of the return package to avoid delays or refusal.

5. Who is responsible for the cost of return shipment?

Customers are responsible for the cost of return shipment unless the return is due to our error or a defective item.

6. How are refunds processed?

Refunds will be processed within 5 business days after inspecting the returned items and will be issued to the original form of payment. Shipping and handling fees will be deducted from the refund for non-error-related returns.

7. Can I exchange an item for a different size or color?

Yes, you can request an exchange for a different size or color. Contact our customer support team for assistance (, subject to product availability and following our return and refund policies.