Store Policies

Shipping policy

We're thrilled that you've chosen LATAM MOODBOARD to support and celebrate Latin American fashion. We love that you appreciate and embrace Latin American style. We are dedicated to providing you with an exceptional shopping experience. Please take a moment to review our shipping policy below.

Domestic Shipping (United States)

Shipping Type

Estimated Delivery Time

Rate

Standard Shipping

3-5 business days

USD 10

Express Shipping

1-2 business days

USD 25


Standard and Express shippings are not valid on orders shipping to US territories, Hawaii and Alaska, PO Boxes and APO/FPO addresses. These orders will ship with an expected delivery of 3-10 business days.

UPS Claims

We can initiate a claim if tracking indicates any exceptions, please follow instruction on tracking as in certain cases packages might be available for pick up at UPS access points in your neighborhood or they might require additional information.

USPS Claims

If tracking does not indicate movement or change of status after several days, we must allow up to 15 days to start a claim after package departed our facility. If tracking indicates delivered and you did not receive your package, we will initiate a claim with USPS company following their policy 15 days after package departed our facility. Once we receive confirmation of lost package from USPS we will proceed with replacement or refund.

Please take into consideration that if there was an address problem with your shipping information we are not responsible for lost packages.

International Shipping - Via DHL

For our global enthusiasts of Latin American fashion, we offer the following international shipping rates. Please note that for international orders the customer is responsible for any taxes or import fees that may apply when the package reaches its destination. LATAM MOODBOARD is not responsible for these charges if they are applied and are customer responsibility. 

COUNTRY RATE
1

Canada

USD  25.00 

2

Mexico 

USD  25.00 

3

Austria (AT),Belgium (BE),Bulgaria (BG),Cyprus (CY),Czech Rep., The (CZ),Denmark (DK),Estonia (EE),Finland (FI),France (FR),Germany (DE),Greece (GR),Hungary (HU),Ireland, Rep. Of (IE),Italy (IT),Latvia (LV),Lithuania (LT),Luxembourg (LU),Malta (MT),Monaco (MC),Netherlands, The (NL),Poland (PL),Portugal (PT),Romania (RO),San Marino (SM),Slovenia (SI),Spain (ES),Sweden (SE),United Kingdom (GB)

USD  35.00 

4

Albania (AL),Andorra (AD),Belarus (BY),Bosnia & Herzegovina(BA),Canary Islands, The (IC),Croatia (HR),Faroe Islands (FO),Gibraltar (GI),Greenland (GL),Guernsey (GG),Iceland (IS),Israel (IL),Jersey (JE),Liechtenstein (LI),Montenegro, Rep Of (ME),North Macedonia (MK),Norway (NO),Serbia, Rep. Of (RS),Slovakia (SK),Switzerland (CH),Turkey (TR),Vatican City (VA)

USD  39.00 

5

Bahrain (BH),Jordan (JO),Kuwait (KW),Lebanon (LB),Oman (OM),Qatar (QA),Saudi Arabia (SA),United Arab Emirates (AE),Bangladesh (BD),Bhutan (BT),Brunei (BN),Cambodia (KH),Cook Islands (CK),Fiji (FJ),Indonesia (ID),Kiribati (KI),Korea,  D.P.R Of (KP),Laos (LA),Macau SAR China (MO),Malaysia (MY),Maldives (MV),Mongolia (MN),Myanmar (MM),Nauru, Rep. Of (NR),Nepal (NP),New Caledonia (NC),Niue (NU),Papua New Guinea (PG),Philippines, The (PH),Samoa (WS),Singapore (SG),Solomon Islands (SB),Sri Lanka (LK),Tahiti (PF),Thailand (TH),Timor-Leste (TL),Tonga (TO),Tuvalu (TV),Vanuatu (VU),Vietnam (VN)

USD  49.00 

6

Australia (AU),China (CN),Hong Kong SAR China (HK),India (IN),Japan (JP),Korea, Rep. Of (KR),New Zealand (NZ),Taiwan (TW), Anguilla (AI),Antigua (AG),Aruba (AW),Bahamas (BS),Barbados (BB),Bermuda (BM),Bonaire (XB),Cayman Islands (KY),Cuba (CU),Curacao (XC),Dominican Rep. (DO),Grenada (GD),Guadeloupe (GP),Haiti (HT),Jamaica (JM),Martinique (MQ),Montserrat (MS),Nevis (XN),St. Barthelemy (XY),St. Eustatius (XE),St. Kitts (KN),St. Lucia (LC),St. Maarten (XM),St. Vincent (VC),Trinidad And Tobago (TT),Turks & Caicos (TC),Virgin Islands-British (VG)

USD  29.00 

7

Argentina (AR),Belize (BZ),Bolivia (BO),Brazil (BR),Chile (CL),Colombia (CO),Costa Rica (CR),Ecuador (EC),El Salvador (SV),Falkland Islands (FK),French Guyana (GF),Guatemala (GT),Guyana (British) (GY),Honduras (HN),Nicaragua (NI),Panama (PA),Paraguay (PY),Peru (PE),Suriname (SR),Uruguay (UY),Venezuela (VE)

USD  29.00 

8

Afghanistan (AF),Algeria (DZ),Angola (AO),Armenia (AM),Azerbaijan (AZ),Benin (BJ),Botswana (BW),Burkina Faso (BF),Burundi (BI),Cameroon (CM),Cape Verde (CV),Central African Rep(CF),Chad (TD),Comoros (KM),Congo (CG),Congo, DPR (CD),Cote D Ivoire (CI),Djibouti (DJ),Egypt (EG),Eritrea (ER),Eswatini (SZ),Ethiopia (ET),Gabon (GA),Gambia (GM),Georgia (GE),Ghana (GH),Guinea Rep. (GN),Guinea-Bissau (GW),Guinea-Equatorial (GQ),Iran (IR),Iraq (IQ),Kazakhstan (KZ),Kenya (KE),Kosovo (KV),Kyrgyzstan (KG),Lesotho (LS),Liberia (LR),Libya (LY),Madagascar (MG),Malawi (MW),Mali (ML),Mauritania (MR),Mauritius (MU),Mayotte (YT),Moldova, Rep. Of (MD),Morocco (MA),Mozambique (MZ),Namibia (NA),Niger (NE),Nigeria (NG),Pakistan (PK),Reunion, Island Of (RE),Russian Federation (RU),Rwanda (RW),Saint Helena (SH),Sao Tome And Principe (ST),Senegal (SN),Seychelles (SC),Sierra Leone (SL),Somalia (SO),Somaliland, Rep Of (XS),South Africa (ZA),South Sudan (SS),Sudan (SD),Syria (SY),Tajikistan (TJ),Tanzania (TZ),Togo (TG),Tunisia (TN),Turkmenistan (TM),Uganda (UG),Ukraine (UA),Uzbekistan (UZ),Yemen, Rep. Of (YE),Zambia (ZM),Zimbabwe (ZW)

USD  49.00 


Tax and Duty Responsibility

    Sales tax will only be charged on orders shipped within the United States and will be calculated during the check out.  

    When you place an international order with us, it's important to be aware that you, as the customer, are responsible for any taxes, customs duties, or import fees that may be levied by your country's customs authorities upon the arrival of your package. These charges are not included in the purchase price and will be billed separately by your local customs office. In many cases DHL may allow you to pay for your duties and taxes easily, as they may will notify you about it, and allow you to pay securely online, so it is very important your shipping information such name, email address and telephone number is properly filled.

    We also recommend checking with your local customs office to understand the specific taxes and duties that may apply to your order before completing your purchase. Failure to pay these fees may result in delays or the return of your package.

    Shipping Information

    Before you finalize your order, please double-check the accuracy of your shipping information, including your address, recipient's name, and any special delivery instructions. This will help ensure a smooth delivery process.

    Processing Time

    Once your order is placed, you will receive an order confirmation email from us. We'll have your order processed within 1-2 business days (unless otherwise mentioned on the product page).

    When your order is ready for delivery, you will receive an email with real-time tracking information. In the case of any delay to processing times for any delivery service, you will be notified by email.

    The estimated delivery time starts ticking once your package is on its way. If you have any questions or need assistance about your shipments, feel free to reach out to our customer support team at customerservice@latammoodboard.com.

    After you place your order and before the order is shipped you have the option to cancel your order, for this you need to send an email to our customer support team with your order number and we will cancel your order asap and make a refund of the order amount within 2-5 business day, if your package is shipped, we will not be able to make any adjustments to your order. If we're not able to cancel your order, you can return the  unwanted items following our return policies.

    We're here to ensure your  shopping is nothing short of fantastic!

    Your concent

    By using our website, registering an account, or making a purchase, you hereby consent to our Shipping Policy and agree to its terms.

    We can amend or make any changes to this polices so that they accurately reflect our Service and policies. Unless otherwise required by law, those changes will be prominently posted here. Then, if you continue to use the Service, you will be bound by the updated Shipping Policy.